Refund Policy
Refund policy
Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a course on PMSoft, you agree to our Privacy Policy, Terms of Use and refund policy.
Our refund policy is as follows:
Cancellation & Refunds: Online Training
For Self-Placed Learning:
The refund is applicable only before the user logs in to the courses. No refund is applicable once the user logs into the course. PMSoft does not offer moneyback guarantee.
For Instructor Led Training:
Raise refund request before the commencement of the batch you are eligible to attend. No refund request shall be entertained if
- Candidate attends the partial course
- The course has commenced but candidate has not attended any of lecture
- Candidate has accessed the online contents including pre-course material
- Candidate has downloaded the course materials
Alternatively
- Under such circumstances the candidate can request to adjust his enrollment in the future courses or batches.
Cancellation & Refunds: Classroom Training
PMSoft, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollment, instructor illness or force major events (like floods, earthquakes, political instability, etc)
In case PMSoft cancels an event, 100% refund will be paid to the delegate.
If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made however the delegate can choose to get enrolled in the future batches.
In case PMSoft cancels an event, 100% of course fees will be refunded. However, travel, logistics or any personal expense incurred by learners/participants is not part of the course fees.
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
Note: All refunds will be processed within 10 working days after the refund request is approved by PMSoft.
Refund request can be initiated by sending a mail to our support team at : info@pmsoft.com
Refunds: Duplicate payment
Security
Non-authorized personnel do not have physical access to our computers or database. Employees review security guidelines on a quarterly basis, as well as any time new policies are added. The servers that we use to store personally identifiable information are kept in a locked room at a secure facility which requires fingerprint authorization for entry.
Protecting your order information is our priority. We use secure server to protect the information you submit. When accessing a secure server, the first characters of the site address will change from “http” to “https”. Some versions of browsers and some firewalls don’t permit communication through secure servers. In that case, you may be unable to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call us to place an order or register over the phone.
You should be aware that no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, we cannot completely warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
We use an outside credit card processing company to complete the transaction for products and services. We also use an outside company to enable our “live chat” service. As per our knowledge these companies do not retain, share, store or use personally identifiable information for any other purposes however PMSoft is not responsible for any data loss as these sites are not under our control.
PMSoft website may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy. You should review those policies before visiting the websites. PMSoft has no responsibility for linked web sites and provides these links solely for the convenience and information of our visitors.
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